Return and Refund Policy

1. Events

All ticket sales for events are final.

• No refunds or exchanges will be issued for event bookings, except in the case of event cancellation or rescheduling by us.
• If an event is canceled or rescheduled, we will notify all ticket holders and provide options for rescheduling or refunds, as applicable.

2. Online Store Purchases

Our return and refund policy for physical or digital products complies with UK consumer protection laws, including the Consumer Contracts Regulations and Consumer Rights Act 2015.

a. Eligibility for Returns and Refunds

You are entitled to a refund or exchange if your item meets the following criteria:

• Faulty or Damaged Goods: If the item is defective or arrives damaged.
• Change of Mind: You may return unused and unopened items within 14 days of receiving your order, in accordance with the 14-day cooling-off period for online purchases.

b. Conditions for Returns

• Items must be in their original packaging and unused.
• Proof of purchase (e.g., receipt or order confirmation) is required for all returns.
• Some items, such as perishable goods, personal care items, and customized products, are non-refundable, unless faulty.

c. Return Process

1. Contact us at [stef@theafters.co] within 14 days of receiving your item to initiate a return.
2. Once your return request is approved, we will provide instructions on how to return the item.
3. Customers are responsible for the cost of returning items unless the item is faulty or incorrect.

d. Refunds

• Refunds will be processed within 14 days of receiving the returned item.
• Refunds will be issued to your original payment method.

e. Exceptions

We do not offer refunds for:

• Digital products or downloadable content once they are accessed or downloaded.
• Sale or clearance items, unless faulty.

3. Contact Information

If you have any questions or need assistance with your return, please contact us:

• Email: [stef@theafters.co]